Overview
At Target800math, we are committed to delivering high-quality consulting services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted.
1. Service Categories and Refund Eligibility
1.1 Consulting Services
One-time Consulting Projects: Refunds available only if service has not commenced
Ongoing Consulting Engagements: Prorated refunds for unused portion, subject to minimum notice requirements
Strategy Development: No refunds once initial analysis phase is completed.
1.2 Recorded Digital Products
Digital Downloads: No refunds once downloaded or accessed.
1.3 Live Workshops
Live Sessions: Full refund if requested within 7 days of live workshop/event/webinar.
2. Refund Request Timeline
2.1 Service-Based Refunds
Must be requested within 14 days of service commencement
Written notice required with specific reasons for dissatisfaction
Client must provide opportunity for remedial action before refund consideration
2.2 Product-Based Refunds
Digital products: No refunds once accessed unless materially defective.
2.3 Live Workshops
Live Sessions: Full refund if requested within 7 days of live workshop/event/webinar.
3. Conditions for Refund Eligibility
3.1 Eligible Circumstances
Material breach of service agreement by our company
Service delivery significantly different from agreed scope
Technical defects in digital products that cannot be resolved
Cancellation by client before service commencement (subject to cancellation fees)
3.2 Non-Eligible Circumstances
Change of mind or business direction by client
Client's failure to provide necessary information or cooperation
Client's dissatisfaction with results due to market conditions beyond our control
Services substantially completed as per agreed scope
Client's failure to implement recommendations provided
Delays caused by client's unavailability or unresponsiveness.
4. Refund Process
4.1 Request Procedure
Submit written refund request to h@taxmultiplier.com
Include original purchase details and invoice number
Provide detailed explanation of grounds for refund
Allow 5-7 business days for initial review
Participate in good faith discussion to resolve concerns
4.2 Evaluation Criteria
Compliance with service agreement terms
Quality and timeliness of service delivery
Client's cooperation and participation level
Extent of work completed
Resources invested in the project
5. Refund Amounts and Limitations
5.1 Partial Refunds
Prorated based on work completed and time invested
Deduction for any deliverables already provided
Administrative fee of 10% may apply for processing
5.2 Full Refunds
Available only when no work has commenced.
5.3 Maximum Liability
Total refund amount shall not exceed the fees paid for the specific service in question
No refunds for indirect costs, opportunity costs, or consequential damages.
6. Payment Processing and Timeline
6.1 Approved Refunds
Processed within 5-7 business days of approval
Refunded to original payment method
Bank processing time additional (3-5 business days)
6.2 International Clients
Currency conversion rates at time of refund processing
Client responsible for any bank or transfer fees
Processing time may extend to 10-15 business days
7. Dispute Resolution
7.1 Internal Resolution
All refund disputes first addressed through direct communication
Senior management review for disputed cases
Mediation option available for complex disputes
7.2 External Resolution
Disputes not resolved internally may be subject to arbitration
Governing law: India
Legal fees responsibility as per applicable law
8. Special Circumstances
8.1 Force Majeure
Refunds or service credits may be offered for delays due to circumstances beyond our control
Evaluation on case-by-case basis
Alternative service delivery methods prioritized over refunds
8.2 Service Modifications
If service scope changes significantly, client may request refund for difference
Mutual agreement required for major scope modifications
Documentation of changes required
9. Exceptions and Limitations
9.1 Custom Work
No refunds for custom-developed solutions once specifications are approved
Partial refunds only if development has not commenced
Client owns rights to completed custom work regardless of refund status
9.2 Third-Party Services
Refunds for third-party tools or services subject to respective vendor policies
We will assist in facilitating refund requests but cannot guarantee outcomes
Our service fees separate from third-party refund considerations
10. Policy Updates
10.1 Modifications
This policy may be updated periodically
Clients will be notified of material changes
Updated policy applies to services purchased after effective date
10.2 Grandfathering
Existing contracts governed by policy in effect at time of agreement
Significant policy changes may require contract amendments.
Contact Information
For refund requests or policy questions:
Email: h@taxmultiplier.com
Important Notes:
1. Documentation Required: All refund requests must include supporting documentation and clear justification
2. Good Faith Requirement: Both parties expected to act in good faith to resolve concerns before refund consideration
3. Professional Standards: Our services maintain professional industry standards; refunds not guaranteed for subjective dissatisfaction
4. Communication: Proactive communication about concerns encouraged throughout service delivery